Consumer partnership

Your health care partnership

Person-centred care is widely recognised as a foundation of safe, high-quality health care. It is care that respects a person’s lived experience and responds to the preferences, needs and values of patients and consumers.

The person-centred approach treats each person respectfully as an individual human being, and not just as a condition to be treated. It involves seeking out and understanding what is important to the patient, their families, carers, and support people, fostering trust and establishing mutual respect.

It also means working together to share decisions and plan care.

Consumer Partnership Framework

MQ Health has developed a Consumer Partnership Framework to incorporate a person-centred care and partnership approach with a set of goals and objectives to guide our work.

Together we can strengthen our partnership and continually improve our services and engagement with you.

Consumer Advisory Committee

MQ Health’s Consumer Advisory Committee was established in 2015 to allow MQ Health to effectively pursue and embed its patient-centred approach to the delivery of excellent clinical care, underpinned by learning and research.

Comprising up to 10 members of our community, the committee plays a pivotal role in supporting the MQ Health executive team to continuously improve on its patient-focused approach to healthcare through a genuine partnership with consumers.

The Committee is designed to make a meaningful contribution to appropriate facets of MQ Health’s planning and operations and to date has:

• developed our Principles of Care and patient feedback surveys
• been the driving force behind the establishment of our Volunteer Program and Wellness Series
• provided input into the development of a significant number of MQ Health policies and quality and safety initiatives from the consumer perspective.

Talking with your healthcare team

Effective communication with your healthcare team ensures your prescribed management or treatment are best suited to your needs. Learn more about talking with your team.

Question Builder is a free web-based tool to help you prepare for your medical appointment and make the best use of the time with your doctor.