Refunds policy

Accessing refunds related to patient accounts

The purpose of this policy is to tell you, as a patient, how and when we reimburse overpayments or credits due.

If you feel you are owed a refund due to an overpayment, credit due or for other reasons, please contact us. Our finance department will verify your refund, and the funds will be credited to your bank account as soon as possible.

We want you to be completely satisfied with our service, so we try to handle all refund requests as quickly as possible.

For any questions about a refund or this policy, contact us on +61 (2) 9812 3014.