Patient and visitor information
Everything you need to know about visiting us
Learn moreSupport when you need it most
MQ Health offers a range of support services to ensure that we deliver the best possible care experience for every patient, their families and carers.
Every patient's journey is different, and some people require more support than others.
We're dedicated to ensuring our patients, their families and carers get the quality services and support they need.
Translation services
At MQ Health, many of our patients require assistance with translation services.
Organising interpreters is a standard part of our admissions routine. We can organise support in your language when you need it.
During the admissions process, you can indicate on the form that you need an interpreter.
- If you have Medicare, the translation service will be free.
- If you do not have a Medicare card, we can organise an interpreter for a fee. We can provide you with the cost as part of the overall fee estimate.
If you have any questions about translation, please contact the hospital admissions team on +61 (2) 9812 3000
Early learning centres — casual and permanent places available
Campus Life manages three high-quality early learning centres on the grounds of Macquarie University. Banksia, Gumnut and Waratah Cottages are open Monday to Friday 7:30am – 6:30pm for 50 weeks per year, closing for two weeks in late December/early January.
Our programs are child focused, play based and reflective of current research and the Early Years Learning Framework. Each child's learning is facilitated, guided, and extended by our experienced team of educators.
The indoor and outdoor environments are considered equally important in provision of learning opportunities for children. Sustainability, inclusion, and diversity are embedded in our practices and policies.
Learn more about our early learning centres, information on how to book, plus costs, policies and procedures.
Companion animals
For people with complex health needs, companion animals can visit under exceptional circumstances and only with prior approval from the hospital.
We approve companion animal visits on a case-by-case basis. There are many factors to consider when an animal visits someone in hospital, including how long the animal can stay, who will be responsible for the animal, and the hygiene and the health and safety of staff and patients.
If you or a family member would like to bring a companion animal, the first step is to phone the hospital.
Please ensure you discuss your companion animal with the hospital and not just your treating doctor.
