Patient information

Who can refer me to your clinic?

You are welcome to book an appointment directly with our clinic. However, a referral from a medical practitioner or specialist will allow you to claim a Medicare rebate. Referrals from a specialist are valid for three months, while referrals from a GP are valid for one year.

How can I contact you?

To make an appointment with our endocrinologists, or to discuss your health concerns, contact us on +61 (2) 9887 8899.

What happens after I book my appointment?

MQ Health Endocrinology Clinic will call to confirm your appointment and remind you of any necessary reports that will be required for the day.

How long should I allow for my first appointment?

We recommend that you allow an hour. During your first visit to our clinic you'll need to complete a registration form, and discuss your medical history and condition with your specialist in detail.

Is there parking available?

Yes there is. See directions and parking information.

We suggest you bring the following items to all appointments:

• Referral – a valid referral from your medical practitioner or specialist.
• Cards – Medicare, health fund, pension and Veterans' Affairs cards.
• Medication list – of all your current medications, vitamins and supplements.
• Test results – including imaging, test results and pathology from the past 6–12 months.
• Comfortable clothing — if you are having a test/exercise.

Arriving at the clinic

You will need to complete a patient information form, and our staff will then register you as a patient.

Your initial consultation

You will be seen by an endocrinologist who will analyse your test results, talk to you about your condition, when and if you need to come back, and your ongoing treatment plan.

Next steps

Before you leave, our reception staff will create an account for your consultation and any testing performed. Once you have paid, we can electronically lodge your account claim with Medicare. You can also make any follow-up appointments at reception before you leave.

How much will my appointment cost?

The costs of consultations vary depending on whom you book in to see. First appointments can be more expensive than follow-ups because they tend to take longer and require more testing.

If you would like to know the estimated cost of your appointment, please phone our rooms on +61 (2) 9887 8899.

Will I get money back from Medicare?

Medicare offer rebates for your appointment fees and diagnostic tests with a valid referral. In most cases, however, there will be a gap between Medicare rebates and our fees.

We can lodge your rebate with Medicare on your behalf when you pay for your appointment. Medicare will then credit your nominated bank account.

Will I get money back from my private health insurance?

Most private policies only cover you when you are admitted to hospital and don’t cover specialist consultations. For more information, speak to your health fund directly about what’s covered in your policy.

When do I pay for my appointment?

MQ Health Endocrinology is not a bulk billing practice, so you will need to pay at the time of your consultation. Don’t forget to bring your pensioner, health care or veterans affairs cards to ensure we bill you at the correct rate.

What if I am a Department of Veterans' Affairs (DVA) patient?

If you are a DVA patient with a gold card, we can lodge your account directly to DVA with no out-of-pocket expense for you. Remember to bring your gold card to each appointment.

We welcome positive and constructive feedback in order to continuously improve our service. You can leave a message in the feedback box in the reception area; complete our survey; or email us at feedback@mqhealth.org.au

If you feel your experience with us has been unsatisfactory, please discuss any complaints with us in the first instance. If you are not satisfied with our actions, you can contact either the Health Care Complaints Commissioner on 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.