Patient information

Do I need a referral?

You are welcome to book an appointment directly with our clinic. However, a referral for a chronic disease management plan from a general practitioner (GP), will allow you to claim a rebate from Medicare.

How can I contact you?

To make an appointment or to discuss your health concerns, contact us on +61 (2) 9812 2941. See additional contact information.

What happens after I book my appointment?

MQ Health Exercise Physiology Clinic will call to confirm your appointment and remind you of any necessary reports that will be required for the day.

How long should I allow for my first appointment?

We recommend you allow around an hour. During your first visit to our clinic you'll need to complete a questionnaire, and discuss your medical history and condition with your specialist in detail.

Is there parking available?

Yes there is. See directions and parking information.

We suggest you bring the following items to all appointments:

• Referral – a referral is only necessary if you are claiming for a chronic disease management (CDM) plan.
• Cards – Medicare, health fund, pension and Veterans' Affairs cards.
• Medication list – of all your current medications, vitamins and supplements.
• Test results – including CT, X-ray, test results and pathology from the past 6–12 months.
• Discharge summaries or procedure reports if necessary.
• Comfortable clothing if you are having a test/exercise.

Arriving at the clinic

You will need to complete a patient information form. Our staff will then register you as a patient.

Your initial consultation

When first visiting the MQ Health Exercise Physiology Clinic, all patients will be seen by an exercise physiologist for a thorough initial assessment to determine their individual needs. This assessment includes a review of your medical and treatment history, medications, current levels of physical activity and, importantly, your personal health goals.

Following this assessment and considering your goals, we will assess your posture, mobility, strength and cardio-respiratory fitness levels to guide your initial exercise prescription.

Next steps

Before you leave, our reception staff will create an account for your consultation and any testing performed. Upon payment, we can electronically lodge your account claim with Medicare.

You can also make any follow-up appointments at reception before you leave.

Following your initial exercise visit and exercise plan, we place a strong focus on regular reviews and support to help you to implement these changes and establish a long-term exercise habit.

Typically, you will need to return to the clinic fortnightly or monthly to have your exercise program and health measures reviewed. Such follow-up visits are usually needed for three to six months.

How much will my appointment cost?

Will I get money back from Medicare?

Medicare rebates may be available for allied health services for patients managing a chronic health condition. Please speak with your GP about your eligibility for a chronic disease management (CDM) plan or contact the clinic for more details.

In most cases there will be a gap between the Medicare rebate and our fees.

We can lodge your rebate with Medicare on your behalf when you pay for your appointment. Medicare will then credit your nominated bank account.

Will I get money back from my private health insurance?

Private health rebates are available from most private health funds, depending on your level of cover. For more information, speak to your health fund directly about what’s covered in your policy.

HICAPS is available on site for direct claims.

When do I pay for my appointment?

MQ Health Exercise Physiology is not a bulk billing practice, so you will need to pay at the time of your consultation.

Don’t forget to bring your pensioner, health care or DVA cards to ensure we bill you at the correct rate.

What if I am a Department of Veterans' Affairs (DVA) patient?

If you are a DVA patient with a gold card, we can lodge your account directly to DVA with no out-of-pocket expense for you. Remember to bring your gold card to each appointment.

We welcome positive and constructive feedback in order to continuously improve our service. You can leave a message in the feedback box in the reception area, complete our survey or email us at feedback@mqhealth.org.au

If you feel your experience with us has been unsatisfactory, please discuss any complaints with us in the first instance. If you are not satisfied with our response, you can contact either the Health Care Complaints Commissioner on 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.