Patient information

Who can refer me to your clinic?

Your GP or specialist can refer you to our clinic. Referrals from a specialist are valid for three months, while referrals from a GP are valid for 12 months.

How can I contact you?

To make an appointment with our haematologists, or to discuss your blood health concerns, contact us on +61 (2) 9887 8899.

How long should I allow for my first appointment?

We recommend allowing an hour for your first appointment. This is because we'll need to conduct some initial tests, and have a detailed discussion about your medical history and condition.

Is there parking available?

Yes there is. See directions and parking information.

We suggest you bring the following items to all appointments:

• referral – a valid referral from your medical practitioner or specialist
• cards – Medicare, health fund, pensioner and Veterans' Affairs cards
• medication list – of all your current medications, vitamins and supplements
• test results – this includes imaging (PET, CT, etc) and pathology from the past 6–12 months. If you do not have copies, we can obtain these from the radiology or pathology companies
• discharge summaries – or procedure reports if necessary.

Arriving at the clinic

You will need to complete a patient information form. Our staff will then register you as a patient.

Your initial consultation

Your haematologist will talk to you about your condition, when and if you need to come back, and your ongoing treatment plan.

Questions to ask your clinician

To make sure you fully understand your treatment, you may want to ask your clinician questions like:

• Do I really need this test, treatment or procedure?
• What are the risks?
• Are there simpler, safer options?
• What happens if I don't do anything?
• What are the costs?

Next steps

Before you leave, our reception staff will create an account for your consultation and any testing performed. Upon payment, we can electronically lodge your account claim with Medicare.

You can also make any follow-up appointments at reception before you leave.

How much will my appointment cost?

Cost can vary depending on who you book in to see. Please contact the clinic on +61 (2) 9887 8899 for more details.

Will I get money back from Medicare?

Medicare offers rebates for your appointment fees and diagnostic tests with a valid referral. In most cases, however, there will be a gap between the rebate and the fee. We can lodge your rebate with Medicare on your behalf when you pay for your appointment. Medicare will then credit your nominated bank account.

Will I get money back from my private health insurance?

Most private policies only cover you when you are admitted to hospital and don’t cover specialist consultations. For more information, speak to your health fund directly about what’s covered in your policy.

When do I pay for my appointment?

MQ Health Haematology is not a bulk billing practice, so you will need to pay at the time of your consultation. Don’t forget to bring your pensioner, health care or DVA cards to ensure we bill you at the correct rate.

What if I am a Department of Veterans' Affairs (DVA) patient?

If you are a DVA patient with a gold card, we can lodge your account directly to DVA with no out-of-pocket expense for you. Remember to bring your gold card to each appointment.

We welcome positive and constructive feedback in order to continuously improve our service. You can leave a message in the feedback box in the reception area; complete our survey; or email us at feedback@mqhealth.org.au

If you feel your experience with us has been unsatisfactory, please discuss any complaints with us in the first instance. If you are not satisfied with our actions, you can contact either the Health Care Complaints Commissioner on 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.