Patient information

Who can refer me to your clinic?

A referral is not necessary to visit our clinic. However, your consultation may be partly rebated from Medicare if you have a referral from your general practitioner. GP referrals are valid for 12 months.

Please note that purely cosmetic consultations are not eligible for Medicare rebates.

How can I contact you?

Contact us on + 61 (2) 9812 3899 to make an appointment with our clinicians, or to discuss your concerns. See additional contact information here.

What happens after I book my appointment?

MQ Health Plastic and Reconstructive Surgery Clinic will send an email confirmation as well as any instructions for your upcoming appointment. We will also send an SMS reminder a couple of days prior to your appointment.

How long should I allow for my first appointment?

We recommend allowing an hour for your first visit. Our specialists will discuss your medical history and condition in detail and provide you with possible treatment plans.

Is there parking available?

Yes there is. Directions and parking information can be found here.

We suggest you bring the following items to all appointments:

• Referral – a valid referral from your medical practitioner or specialist.
• Cards – Medicare, health fund, pension and Veterans' Affairs cards.
• Medication list – of all your current medications, vitamins and supplements.

Arriving at the clinic

You will need to complete a patient information form. Our staff will then register you as a patient.

How many consultations do I need prior to surgery?

Patients generally need two appointments prior to surgery: (1) the initial assessment appointment and (2) a pre-operative appointment, which generally takes place one to two weeks before your procedure.

Are there any pre-operative instructions?

We will provide you with an information sheet specific to your procedure. This will tell you what medications you should stop taking, and when to refrain from eating and drinking.

Do I need a pre-operative assessment?

For major surgeries, you may need to undertake a pre-operative assessment to ensure you are fit for surgery and not constrained by any existing or past medical conditions. This check will be initiated by your specialist during the consultation process.

Next steps

Our reception staff will create an account for your consultation and any testing performed before you leave. Upon payment, we can electronically lodge your account claim with Medicare.

You can also make any follow-up appointments at reception before you leave.

This can vary depending on the type and complexity of the procedure, as well as how fast your body recovers. Some people heal faster than others, so it is important to prepare for a longer hospital stay in case your body needs it.

Usually one week after procedures of most types, but this can vary on a range of factors. An optimal follow-up schedule will be determined by your doctor during the consultation process. You will never be required to attend follow-ups more than necessary to ensure the outcome has been achieved.

How much will my appointment cost?

The costs of consultations vary. If you would like to know the estimated cost of your appointment, please phone our rooms on +61 (2) 9812 3899.

Will I get money back from Medicare?

Medicare offer rebates for your appointment fees and diagnostic tests with a valid referral. In most cases, however, there will be a gap between the rebate and the fee.

Will I get money back from my private health insurance?

Most private policies only cover you when you are admitted to hospital and don’t cover specialist consultations.

For more information, speak to your health fund directly about what’s covered in your policy.

When do I pay for my appointment?

MQ Health Plastic and Reconstructive Surgery Clinic is not a bulk billing practice, so you will need to pay at the time of your consultation. Don’t forget to bring your pensioner, health care or DVA cards to make sure we can bill you at the correct rate.

What if I am a Department of Veterans' Affairs (DVA) patient?

If you are a DVA patient with a gold card, we can lodge your account directly with no out-of-pocket expense for you. Remember to bring your gold card to each appointment.

We welcome positive and constructive feedback in order to continuously improve our service. You can leave a message in the feedback box in the reception area; complete our survey; or email us at feedback@mqhealth.org.au

If you feel your experience with us has been unsatisfactory, please discuss any complaints with us in the first instance. If you are not satisfied with our actions, you can contact either the Health Care Complaints Commissioner on 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.